FAQ

SHOPPING WITH US

How do I order?

Ordering at https://citytime.com.np is easy. Just select the items you want & add them to your cart.  Enter your shipping address and payment information before you proceed to payment.

Do I need to create an Account on https://citytime.com.np.in to place an order?

What is the benefit of creating an account on https://citytime.com.np?

What is City Time and what is their relationship with https://citytime.com.np?

Can I place the order online and pick up my order from your Store which is nearest to me?

How do I track my order once it is placed?

I want to Place bulk orders or need some specific products, whom do I contact?

PAYMENT INFORMATION

What are the payment options that I can avail of while placing an order?

The following modes of payments are available

– Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
– Debit/Credit Cards
– Netbanking/Direct Debit payments from select banks in Nepal
– UPI Wallets

A full list of Payment options are available at the time of Checkout. and prior to making payments for purchases

How do I know that my credit/ debit card payment is safe?

What do I do if my payment fails?

Can I pay through Net banking? What is the procedure?\

Does https://citytime.com.np offer an EMI option?

CANCELLATION AND RETURNS

Can I change my order once it has been placed?

We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours (provided the order has not been shipped), we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of City Time

Can I cancel my order?

When and how will get my refund in case of cancellation or product return?

What is your exchange policy?

What if products ordered by me are out of stock?

SHIPPING

Where all does https://citytime.com.np deliver?

We deliver across the country to which are accessible by aeroplanes. These deliveries are made through reputed courier companies/airlines. Since there is a constant addition of

What is the delivery timeline of my order?

How will I know whether I can get delivery in the areas that I live?

What if I'm not home to receive my order?

Is there a charge for delivery?